Frequently Asked Questions

• Getting Started
  • What are the benefits of Swank Press?
    • • you collect sales up front and keep 40% of sales price
      • we blind ship to your customers at no charge
      • no long-term commitment and no inventory for you to maintain
      • customer has only one cart, one payment, and never leaves your site
      • we do the work for you — we print, ship and handle customer service
      • customers preview and approve their order online before it is printed
      • we have a variety of pre-made designs, shapes and colors to choose from
      • we offer low minimums
      • we make it easier to see and choose label sizes to match your products
      • fast printing (in 2 business days after the order is confirmed)
      • customers can receive their orders in only 7 business days (or faster)
      • customers get short-run beautiful customized labels and tags from Swank Press, brought to the marketplace by the proven top-quality supplier, My Own Labels
      
  • How does my customer place an order?
    • Feel free to walk through the process at a sample merchant site, or read the following instructions:
      
      • On your merchant site, your customer clicks on a link and goes to our label & tag site (which is identified with your colors and your name across the top), where they select labels/tags and place their text.
      • Customer clicks to confirm their order and returns to your site.
      • The order is stored in your merchant account on the Swank Press website. On your website, the sale total goes into the customer’s cart as an added line item (or multiple line items depending on your cart).
      • The customer proceeds to checkout on your site.
        
      • After you receive payment, the order will be activated automatically at Swank Press.
      • We print, package and ship.
  • HOW DO I GET STARTED?
    • Simply fill out the registration application. Once it is accepted, you can log in to your user account. Our technical staff will consult with you to personalize your order pages so you can integrate Swank Press products into your website.
  • How do I personalize my label/TAG boutique?
    • You may choose a font style for your name, and a color from our color palette that will match you company colors. We'll set it up for you.
  • Do I need any special software to start selling?
    • The only specific software you must have is an active shopping cart. Our technical staff will consult with you to integrate your label and tag sales into your existing shopping cart.
  • WHEN WILL MY SWANK PRESS STORE BE OPEN FOR BUSINESS?
    • After you have filled out the registration application and it has been accepted, you can be ready to make Swank Press profits in less than one week.
  • What support do you provide?
    • • ongoing product updates and web page improvements
      • access to more than eight hundred (and increasing daily) label and tag products to offer to your customers
      • photos with links you can put on your website
      • continual upgrading and expansion of your merchant pages
      • access to Swank Press customer service:
      your customers may call 1-877-522-3575 or email labels-tags@yourcompanyname.sp73.com
      for merchant questions, you may call 1-877-522-3575 and dial 2 to get the merchant line, or email
    info@swankpress.com

• Pricing, Payment and Security
  • What are my costs?
    • There are no set-up fees or monthly maintenance fees. You are only required to maintain a minimum balance in your account to remain active.
  • How are prices set in my label & TAG boutique?
    • Label prices start at $7 per sheet, and tag prices start at $12 per sheet, with up to a 70% savings on large quantity orders. Volume discounts are displayed automatically when the customer chooses their quantity in the "How Many?" drop-down box.
  • CAN I SET PRICES ON MY SITE FOR YOUR PRODUCTS?
    • Prices for Swank Press products are all pre-set on our site, and there is no option for you to set them. You earn 40% of the posted prices on the Swank Press site. The prices are structured so that customers get huge discounts - up to 70% - for volume orders and you still earn your 40% commission.
  • HOW DO YOU BILL me?
    • Each time you confirm a sale, your merchant account will be charged for the sale price of the order less your 40% commission.
      You must maintain a minimum balance in your account at all times in order for it to remain active. Your account will be automatically refreshed using your credit card on file at a predetermined recharge rate when your account falls below the minimum balance. Or, you may choose to fill it yourself from your merchant's page.
      We accept Visa, MasterCard, American Express and Discover.
  • DO YOU CHARGE SALES TAX?
    • Our plant is in the state of Oregon which does not have a sales tax, so we do not charge state sales tax.
  • HOW DO I TRACK MY ORDERS AND SALES?
    • Go to your merchant’s page to track your transactions. You can view sales, details of each order, and status of each order. You can also track histories of purchases, including monthly sales histories and product sales histories, so you can see exactly what and when people are ordering.
  • WHAT CREDIT CARDS DO YOU ACCEPT?
    • We accept Visa, Mastercard, Discover and American Express.
  • WHAT ABOUT SECURITY?
    • Your credit card information is stored securely following the PCI Data Security Standard (PCI DSS) requirements.

• Order Details
  • How are the labels and tags sold?

    • Personalized labels are printed on 8-1/2 x 11 inch pre-cut, self-adhesive sheets, and are very easy to apply. You simply peel the individual labels off the sheet and press them onto your container. Labels are printed with water resistant inks using digital 4-color, high-resolution presses. The paper is white with a coated matte finish for fine detail, rich color, and a satin feel. Depending upon the size of the label, there are from 8 to 48 labels on each sheet. Each sheet of labels is $7, with up to a 70% savings on large quantity orders. The Order Page, where you type in the words for your label and place it in your shopping cart, shows you exact pricing in the "How Many?" drop-down box.

      Personalized tags are printed on 8-1/2 x 11 inch, 110-pound cover stock sheets. They are prepunched and ready to pop out, with pre-punched holes. Tags are printed with water resistant inks using digital 4-color, high-resolution presses. Depending upon the size of the tag, there are from 8 to 36 tags on each sheet. Each sheet of tags is $12, with up to a 70% savings on large quantity orders. The Order Page, where you type in the words for your tag and place it in your shopping cart, shows you exact pricing in the "How Many?" drop-down box.

  • What if my customer can’t find the shape or size they need?
    • Sorry, additional shapes are not available, but please let us know what your customers are asking for, because we are continually updating our selection of shapes.

• Shipping
  • WHAT ARE YOUR SHIPPING TERMS?

    • Swank Press ships FREE TO MERCHANTS AND CUSTOMERS in sturdy boxes to all U.S. addresses. At this time Swank Press does not ship outside of the U.S.

      Shipping Option 1 - drop-ship: All orders ship directly to your customers at no charge. Customers will receive their labels/tags in 7 business days. There is no shipping charge to merchants or customers with this option.

      Shipping Option 2: - batch ship: We ship to you each business day at no charge via USPS Priority, for batches of five or more orders. Batches of twenty or more orders will be sent UPS 2-day at no charge. Shipments will be sent at least every Friday, even if you have only one order. Some merchants receive shipments from us every business day.
  • HOW QUICKLY WILL MY CUSTOMERS GET THEIR ORDERS?

    • We create, print, package and ship within 2 business days of receiving an order.

      If you select to have all your label and tag orders shipped directly to your customers (Shipping Option 1), they can expect their package in 7 business days.

      Batch shipments to merchants (Shipping Option 2), will take from 4 to 9 business days to receive, depending on the volume of orders (see the shipping terms above). The time it takes to ship from your location to the customer is additional.

  • WHERE DO YOU SHIP TO?
    • Swank Press ships to all U.S. addresses, including the 50 states, Guam, Puerto Rico and the U.S. Virgin Islands. Your international customers’ packages will be shipped to you, to be shipped to your customer at your discretion.

• Guarantee and Problems
  • WHO DOES MY CUSTOMER CONTACT IF THEY HAVE A QUESTION OR PROBLEM?

    • We provide customer service for your customers' Swank Press questions. Your customers may call 1-877-522-3575 or email labels-tags@yourcompanyname.sp73.com.

      This contact information is printed at the bottom of every label and tag sheet, as well as on the Swank Press portion of your web site, so it is readily available to your customers.

      For merchant questions, you may call 1-877-522-3575 and dial 2 to get the merchant line, or email info@swankpress.com

  • DO YOU ACCEPT RETURNS?
    • Sorry, custom printed items are not returnable. Your customer approves an online proof prior to ordering. Color is not guaranteed; we provide close, but not exact, color. However, Swank Press guarantees workmanship and accuracy, and in the event of our error or damage, will reprint at no charge. Reprints are expedited to get to you or your customer as quickly as possible.

• Marketing
  • DO YOU PROVIDE MARKETING TOOLS?

    • As part of your merchant set-up fee, we provide an initial gift certificate for $100 of Swank Press labels and tags at wholesale prices. You can use your free order to market our products in ads, as samples or for photo shoots.

      You will also receive 12 free sample packs. Each pack contains sample printed items that you can give or sell to your customers, or keep in-house as reference tools.

      Each calendar quarter, receive $25 of labels and tags. This is to help you with your marketing, as well as to keep you updated with our new products.

      You can also request free sheets of printed overruns of customers’ orders. Or, you may purchase sample packs for your use or for re-selling to your customers. We also provide images for use in print or on-line advertising. And, we keep you updated on press stories about Swank Press and send you press releases about new products, sales, and other news.

  • Can I sell your products if I don't have a website?
    • We are not set up to sell to merchants who do not have a website.
  • What about telephone orders?
    • Sorry, we do not accept orders over the phone.
  • Do you have a printed catalog?
    • We do not have a printed catalog.

• Contact Us
  • Email us at info@swankpress.com or call 1-877-522-3575 (press 2), and we'll be happy to answer your questions.